FREQUENTLY ASKED QUESTIONS
what we get asked
We can do everything online via emails and phone conversations.
However, if you prefer to meet then we can arrange that too.
Everything including securely reviewing and digitally signing of documents can be done online.
We service clients New Zealand wide.
In fact, our clients are quite evenly split between Auckland / Rest of New Zealand.
Nope. We work with with clients that have Xero and also those that don't or have other accounting software such as MYOB, Quickbooks etc..
We understand that if you might have your own preferred software which you are comfortable with - so we will work with whatever you are comfortable with.
We believe one size does not fit all. Generally, you would not want to pay for services that are superfluous to your needs.
Therefore, we quote prices based on your business needs, size and the work required. Fees are fixed for the services we discuss therefore there will be no surprises for you. All plans have a pay monthly option.
Ultimately, our practice is based on the ethos of client satisfaction - that has what has given us success.
There are a couple of reasons.
Whatever works for you - works for us...
The majority of accountants incorporate the cost of the software such as Xero subscription in their fees leading their clients to pay more. Quite often we find that a lot of clients do not even use all the features they are paying for!
We simply work with whatever the client is comfortable with. If you are using a spreadsheet or using a bank account to manage business activities or if you are using Xero or MYOB - whatever works for you is fine with us.
We don't work out of fancy offices
Over the years, we have streamlined our processes and achieved efficiency. This means that our staff can work from home and get the job done. We are fully online and use the latest technology to ensure efficiency. This leads to savings which we can pass onto the clients.
If you need to meet us - no worries. We can either meet you at a place convenient to you at a time that is good for you. Alternatively - we have an office if New Windsor, Auckland where you can pop in and see us.
Meetings are of-course by appointment only.
We are registered Tax Agents with the Inland Revenue Department. We have an excellent rapport with them and have been awarded Certificate of Achievement for 100% filings for the last 3 years.
We are also Certified Public Accountants under CPA. We are governed by professional standards. This means that the service you get is from a registered professional accountant as oppose to one that has no governing body.
Not hard at all.
Once you agree for us to act as your accountants, we’ll get you to sign a Letter of Engagement which sets out our terms and conditions. Then we’ll contact your existing accountant and organise the smooth transfer of any information.
You won’t need to contact them at all if you don’t want to. We can take care of the lot.
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0800 115 188